Contact Center Director - Utrecht Area

Functietitel: Contact Center Director - Utrecht Area
Contract type: Permanent
Locatie: Houten, Utrecht
Salaris: €60000 - €70000 per annum + OTE/benefits
Referentie: BBBH541_1536653251
contactnaam: Matthew Andrews
contact email:
job Gepubliceerd: September 11, 2018 09:07


- Take Control of a major new Sales Project, for a leading IT hardware & software Distributor;

- Have P&L responsibility for a team of 30+ Inbound and Outbound Sales Consultants, driving both strategy & revenue results;

- Work with major Technology vendors at the Corporate Level, to ensure effective Customer Success and Product development;

Sound interesting...?

Denovo is working in partnership with a major Technology Distribution & solutions provider, to recruit an experienced Contact Center Sales Director. This professional will take overall responsiblity, for a team of 30+ sales professionals and lead on the delivery of a major sales project, on behalf of distinguished Technologoy Manufacturers of hardware, software & security projects.

Based on site in the client's Netherlands' HQ, in the Utrecht area, you will be responsible for Business Development Managers, Team Leaders, Inside Sales Executives and Telemarketers; ensuring they are promoting and successfully selling the diverse product ranges of the clients, in line with Company protocol and the overall sales strategy.

Having strong previous experience in managing Contact Centers and also knowledge of the IT Networking market, you will have a strong understanding of working with Vendors, understanding their project demands and ensuring strong profitability for both them and your business. As a result, you will understand how to follow P&L and ensure all direct-reports - particularly managers or Team Leads - understand the importance of this.

At an Operational level, you will promote an excellent working environment, based on diversity, Internationalism, multi-culturalism and fairness, motivating sales teams in a fun but professional manner and ensuring the effective recruitment of the correct people for the team. You may also be required to travel both within the Netherlands and around Europe - the UK, Germany, Nordics for example - to vist clients or trade fairs.

Skills you'll need...

- Fluent in both English & another European language - both written and oral;

- A minimum of 10 years B2B sales experience in the IT industry - whether this is for hardware, software or Security Products for example;

- A minimum of 3 years successful experience of Contact-Center Management or Senior Management, with P&L responsibility of at least 30 sales (inbound or outbound) or Customer Service agents;

- You must have a strong knowledge of the IT Industry across Europe and be able to network accordingly;

- Excellent people-management skills as standard, able to lead but also motivate a diverse team, with different levels of experience;

- Excellenty skills of financial forecasting, budgetting and planning, in order to ensure targets are met;

- A strong ability to delegate and support your Team leaders in leading their sales teams;

- Able to work with IT vendors/manufacturers at the Corporate level, translating and agreeing of project objectives, that will guarantee both revenue success and customer success;

- Willing to travel both nationally and around Europe to meet both Vendors and satellite sales teams;

- Strong knowledge of HR processes and proven background of hiring and developing teams;

- Self-motivated and energetic - able to instill this energy into your various sales teams and drive results;

On offer for you...

- An excellent fixed starting salary - between €60,000 and €70,000 + Commission - OTE up to €120,000;

- Holiday pay (8%) + Company Car + Pension + Healthcare and generous holiday allowance;

- Excellent working environment and a once-in-a-lifetime opportunity to be a founding leader of a new sales movement, that is just kick-starting;

- The chance to lead, develop and grow a diverse team;

Why work with Denovo...

Finding your next job through Denovo means being able to explore the best Sales & Marketing positions, getting the best remuneration package and making sure we work closely together, allowing you to always make the right decision. Denovo is a mixed team of local and International Recruitment experts, with an expansive network and access to the fastest-growing markets!

If this sounds like a role you'd be interested in, please send your resume to / or call +31(0)20 523 1053.

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