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Customer Service

Functietitel: Customer Service
Contract type: Permanent
Locatie: Utrecht, Netherlands
Industrie:
Salaris: €30000 - €35000 per annum
Referentie: BBBH203_1516806992
contactnaam: Jamie Deakin
contact email: jamie.deakin@denovorecruitment.nl
job Gepubliceerd: January 24, 2018 15:16

Functieomschrijving

Customer Service Representative - Software as a service - Utrecht - EUR 35K + Bonus

My client is a global leading provider of software-as-a-service (SaaS). The company are looking to recruit a Customer Service Representative responsible for the scheduling of all installations and fulfilment support in a fast paced, high growth environment.

The role will include:

  • Liaising with customers to schedule installation appointments
  • Responsible for escalating all order issues with the Operations Management team
  • Maintaining a great relationship with sub-contractor technicians, and with the Sales department
  • Take part in weekly installations review calls and providing updates on outstanding orders, ensuring all orders are installed on time
  • Recognise customer needs and work hard to ensure customer satisfaction


The ideal candidate will have:

  • Previous experience in a Customer Service position within the IT/Tech industry
  • Accepts and thrives in an ever-changing environment
  • Pleasant and personable approach addressing customers and co-workers
  • Strong listening and organisation skills
  • Dutch speaking with one additional language: English or German

If you are interested in applying for this role then please submit your resume today.

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