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Operations Manager

Functietitel: Operations Manager
Contract type: Permanent
Locatie: Utrecht, Netherlands
Industrie:
Salaris: Negotiable
Referentie: BBBH247_1522246238
contactnaam: Jamie Deakin
contact email: jamie.deakin@denovorecruitment.nl
job Gepubliceerd: March 28, 2018 15:10

Functieomschrijving

Operations Manager - SaaS Company - Utrecht

My client is a global leading provider of software-as-a-service (SaaS). Due to continued growth in The Netherlands, we are looking to recruit an Operations Manager who will be responsible for driving and managing the Operations team and taking full responsibility of all the Operations across the country.

The role will include:

  • Managing customer support team and ensuring high customer satisfaction across the business
  • Drive operations team to ensure performance targets are consistently achieved
  • Ensuring all sales orders are scheduled and installed quickly with little customer disruption and high customer satisfaction
  • Working closely with the Operations Director, providing reports as required to support the management of the business
  • Liaising with other departments across the business to build and improve processes across the business
  • Finding new and managing existing Subcontractors
  • Identify opportunities to improve processes, reduce costs and drive additional revenue

The ideal candidate will have:

  • Previous experience managing an Operations / Customer Service team
  • Expert level communication skills are required, with the ability to work with employees, subcontractors, the sales team and customers to ensure resolution of customer issues
  • Expert level in employee coaching, with the ability to give feedback designed to improve and enhance employee's performance
  • The ability to build strong relationships across each function
  • Strong leadership skills, strong negotiation skills, problem solving skills, high attention to detail

If you feel that you have the skills and experience to succeed in this role, please apply today!

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